Training Workshops - Gisborne

Business Training and Professional Development in Gisborne

MBE (Management & Business Education) offers the following business training and management workshops in Gisborne.

How to Deal with Difficult People

Tuesday 21 July 2009 (9.00am - 12.30pm) workshop

This workshop will help you deal with difficult, demanding and 'hard to please' personalities. Whether staff, customers, colleagues or suppliers, learn how to get positive outcomes that work for you. Be assertive and increase your confidence when dealing with these people, understand different working styles and behaviours and how to diffuse conflict while remaining professional under pressure.

Presented by Carol Shepherd

How to influence your Boss - How to Manage Upwards

Tuesday 4 August 2009 (9.00am - 11.00am) - 2 hr seminar

At this session you will learn how to be assertive, gain control and manage your manager. Managing upwards is the process of consciously working with your boss to obtain the best possible results for you, your boss and the organisation. This session is for people who want to have more influence and authority when dealing with those senior to them. Ideal for PA's line managers, middle managers and anyone who needs some tips on how to manage their manager.

Presented by Steven Nayda

How to have your cake and eat it too! Work - profit - Life - balance

Thursday 27 August 2009 (9.00am - 11.00am) - 2 hr seminar (women's leadership series)

How do you get the maximum benefit professionally and personally from the minimum amount of time , cost or effort? You follow Debbie's recipe for GAIN. In a motivating, laughter filled practical 'how to' session, you will learn the four strategies you can put in place to easily boost time management, business turnover and client value add.

Presented by Debbie Mayo-Smith

Mining your buried diamonds - How to profit from your customer information

Thursday 27 August 2009 (1.00pm - 3.00pm) - 2 hr seminar

Your client information is one of the most valuable, but most often neglected assets of your business. It’s much more cost effective to get repeat business from the people who use you and can refer friends and family. Why neglect this most valuable asset and waste time and energy trying to find all new business elsewhere? This session will give you communication ideas and show you how to easily manipulate, work with and profit from your client and prospect information. Debbie uses stories, laughter and examples to show you how:

Presented by Debbie Mayo-Smith

How to gain assertiveness for increased confidence and success

Tuesday 15 September 2009 (9.00am - 11.00am) - 2 hr seminar (women's leadership series)

Being assertive is a key business skill. The ability to get your message across by being neither aggressive nor passive is essential when forming and maintaining relationships. It’s all about getting your ideas heard by the right people, at the right time and in the right way. Whether you are dealing with a boss, colleague, staff member or senior management, your ability to persuade and influence is crucial. Do you concern yourself with pleasing and not offending others to the detriment of your own needs? This seminar will help you say what you want and help you state your needs clearly and effectively.