This week in the every Tuesday Club Aleen Bayard discusses Emotional Intelligence. 

Emotional Intelligence typically has five components:

1.     Self Awareness;

2.     Self regulation or control;

3.     Motivation;

4.     Empathy; and

5.     Social skills.

Why are these important to those of you in leadership?  Because there has been a direct correlation between those leaders who show great emotional intelligence and the impact on the culture or climate of an organisation.  In a positive climate, employees are more engaged, do a better job and that leads to better customer service.  Better customer service equates to stronger profits.

 

So how can you become more emotionally intelligent?  Probably by getting a handle on what we call ‘self regulation’.

 

Think of a situation, either a person or a condition at the office, where you tend to lose your cool.  Next time bite your tongue.  Take a deep breath.  Think about your behaviour in public and choose another time or place to vent your anger.  That will immediately score you higher on the Emotional Intelligence Quotient. 

 

This is an important subject for all leaders to understand and demonstrate in the workplace.

Practice ‘self regulation’ this week and see what a difference it can make.

 

If you haven’t taken the opportunity to sign up to the Every Tuesday Club with MBE (Management & Business Education), then do so today by going to www.buseducation.com.